Frequently Asked Questions.
1. I registered on this site before December 15th, 2017. As the site design is changed, I am wondering whether my profile is alive or not. Can I able to access everything from earlier?
Yes, Old users can access the site fully as usual and nothing is changed in your data or information what you have provided. The design change is just an up-gradation. Your package which you paid will be valid and you shall continue without hitch.
2. Why there is a sudden change on this site?
Earlier AOS webmasters were maintaining the technical side of this web portal and now AOS becomes proprietor of this website. As Tamilnadu Telugu Brahmana Saba Trust stopped its sponsorship due to their unavoidable circumstances situation and handed over the responsibility to our concern to continue further and to support Telugu Brahmins, we are dedicated and committed to continue. Those who paid earlier shall continue as like new users and everything will be same as usual.
3. Earlier we got approved without contacting the Customer care. Now, why should we contact customer care numbers.?
To confirm your identity as Telugu Brahmin you must speak with our customer care to get your profile approved. That too you must speak in Telugu, where ever you may be residing.
4. I have paid before my profile got approved. Will my profile get approved as I paid?
No, If you are approved before 15th December 2017 you shall continue as usual and no new approval is required. But for the users who registered on or after 15th December 2017, your profile may not be approved unless you speak with our customer care in the Telugu language.
5. I have registered on the site, But I have not received the confirmation email to activate. What can I do?
You can SMS or Whatsapp your user id to 9994818463 to get your account activated. Please keep in mind account activation is different from account approval and account membership. Account activation helps you login to your account, it need not be a complete privilege to access others profile.
6. Who is in Customer Care?
One Telugu Brahmin Mr Rajan Iyer, who is fluent in Telugu speaking and English speaking. He will verify your profile and provide approval.
7. I have paid the money through payment link in the site, but why I am not getting full feature paid option?
Your profile will be converted into PAID MEMBER within 48 hours of your payment. If you reversed or claimed your payment before activation, your profile will be deleted automatically. So when you pay to payment gateway link [ Example - Instamojo ] it will reach our bank only after 3 days. So please keep patience to get your package activate. If you need to activate your paid membership immediately, then you may need to call customer care and ask them to activate your package, though your package will be activated within 48 hours automatically by default.
8. I have chosen the paid membership but I am not finding any suitable match for me, Will my money get refunded?
In any situation, the payments you made to www.telugubrahminmatrimony.net will not be refunded. Please go to the Terms and Conditions page.
9. Is there any limitation to access phone number and contact details of others profiles after making the payment?
No. We are not blocking any paid members to access others profiles with limitation. You can access unlimited profiles. This is because you can be a friend and maintain a good relationship with other Telugu brahmins around the world, even if you don't get a right match.
10. Can I ask the Customer care to find a match for me?
No, Customer care is only to provide, activation, approval and paid membership activation. Customer care will not do any personal service for your matrimonial search.
11. Is there any Relationship Manager service with this Portal to find my right match?
Relationship Manager service is available to Tamilnadu state at present. And in future, it may be extended to other states. You may need to pay separately for relationship manager service. Such services are available only to limited profiles and such services shall be provided only upon concurrence of our Relationship Manager. www.telugubrahminmatrimony.net
12. I am not well enough to register over online. How can I get registered?
If you do not know internet access and if you need support to register by our staff, you may need to make the payment first to our bank account. Then you may need to contact our customer care, and intimate about your payment details. Then they will fix a comfortable time to register for you by asking questions one by one with you over the phone.
13. What is the Whatsapp Number to get support from this portal?
Only paid members are permitted to get connected with Whatsapp. You need to message 9994818463 with your username and mobile number to add you to our Telugu Brahmin Matrimony Groups.
14. Shall we submit profile in person, or shall we meet in person?
This is completely an online system and we do not entertain users to meet us in person. Everything is made online.
15. I have registered my profile but I am not getting any calls from others. What may be the reason?
You failed to upload your photo to your profile due to hesitation or due to some other reasons. Only profiles with photo are getting most response.
16. I am able to see several other company advertisements. Being a decent website, Why is it so?
Some advertisements may make good changes in life, We are also accepting commercial advertisements from the third party and even from Google to fill out the empty spaces of this portal. Use AdBlock extension in your browser to avoid advertisements.
17. What about cancelling or deleting my profile?
You may have reasons to cancel your account, It may be as you got married or you may not be happy with us. In such situation, you have all the rights to cancel or delete your account at anytime. After Login go to the ACCOUNT button, Click and Drop down, you shall find MY SETTINGS. Click it and then go to the end of that page, you shall find CANCEL ACCOUNT button. Here you can cancel your account. Note - If you have paid any money for any packages in our Telugu Brahmin Matrimony Portal your amount will not be refunded. Kindly go through Terms Page in bottom of this page.
18. I am getting error message as my profile is suspended. Why?
Earlier we was liberal of user profile trust worthiness. But as per the instructions of Ministry of Womens and child development department of Government, we are strict in confirming the identity of a matrimony user without any gender discrimination.
New questions may be updated as it raises. Thank You